Last Updated: April 10, 2024
At UAE Mobile Top Up, we strive to ensure complete customer satisfaction with our mobile recharge and payment services. This Refund Policy outlines the terms and conditions regarding refunds for transactions processed through our website, mobile application, or other service channels.
By using our services, you acknowledge and agree to the terms of this Refund Policy. We encourage you to read this policy carefully to understand your rights and responsibilities concerning refunds.
Our refund policy varies depending on the type of transaction:
Due to the instant nature of mobile top-ups and data package activations, refunds for these services are generally not provided once the transaction has been successfully processed and the credit or package has been delivered to the recipient's mobile number.
However, refunds may be considered in the following exceptional circumstances:
Note: Refunds will not be provided for user errors such as entering an incorrect mobile number (if correctly formatted) or selecting the wrong mobile operator or package. Please verify all information carefully before confirming your transaction.
Bill payments are processed directly to the respective service providers, and once a payment has been initiated, it typically cannot be reversed. Refunds for bill payments are subject to the following conditions:
For overpayments or user errors when making bill payments, you will need to contact the relevant service provider directly to request a refund or credit to your account with them.
Digital gift cards and vouchers are generally non-refundable once the code has been revealed or delivered to the recipient. However, refunds may be considered under these circumstances:
Gift cards and vouchers cannot be refunded if they have been redeemed, partially used, or if the code has been shared with others.
To request a refund, you must:
You can submit your refund request through the following channels:
Our customer support team will review your refund request and respond within 2-3 business days. We may request additional information to verify your claim. The review process typically includes:
If your refund request is approved:
Please note that your bank or payment provider may have additional processing times before the refunded amount appears in your account.
In some cases, we may offer alternative resolutions instead of a direct refund, such as:
Promotional credits, discounts, or bonus amounts applied to transactions are non-refundable in cash. If a refund is approved for a transaction that included promotional credits, only the actual amount paid by you will be refunded.
If we detect or suspect fraudulent activity or misuse of our services, we reserve the right to deny refund requests and may take additional actions, including account suspension and reporting to relevant authorities.
In the event of significant technical outages or system failures that affect multiple users, we may implement special refund procedures, which will be communicated to affected customers.
We may not be able to provide refunds for service disruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, governmental actions, or telecommunications network failures.
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy, please contact us at:
UAE Mobile Top Up
50 Parker Viaduct
North Molly, BL9 6QT
Email: [email protected]
Phone: +445334702784